Disaster Assistance

Federal Emergency Management Agency’s (FEMA)

To be eligible for federal aid under the Federal Emergency Management Agency’s (FEMA) Individual Assistance Program, storm damage and losses from the hurricane and flooding must have occurred as a result of Irma.
FEMA funding CANNOT duplicate what’s being paid for through other insurance. Rather, FEMA can help fill in the gaps for insurance.
Register with FEMA as soon as possible. If you preregistered with FEMA, you do not have to apply again.
The quickest way to register for federal assistance, including FEMA assistance www.DisasterAssistance.gov.
If you do not have internet access, you may register by calling 1-800-621-FEMA (3362) or 1-800-462-7585 (TTY). If you use 711 relay or Video Relay Service (VRS), call 800-621-3362 directly.
- The toll-free telephone numbers will operate from 7:00 a.m. to 10:00 p.m. EDT seven days a week until further notice.
- Multilingual operators are available. Press 2 for Spanish and press 3 for other languages.

National Flood Insurance Program (NFIP) flood policyholders may be eligible for reimbursement of actions taken to protect their property. Call your insurance agent to find out more.
To file a flood insurance claim under the NFIP, contact your insurance agent immediately. You can also call 1-800-621-FEMA (3362) – select option 2 – to learn more about your policy, and be directed to the appropriate claims resource.

FEMA may provide Transitional Sheltering Assistance (TSA) to eligible disaster survivors who are unable to return to their homes for an extended period and need shelter. TSA provides short-term lodging for eligible disaster survivors whose residence is uninhabitable or inaccessible.
FEMA aims to help Irma survivors live in a safe, sanitary and functional living environment until they have a more permanent housing solution.
To be eligible for TSA, individuals and households must:
- Register with FEMA for assistance.
- Pass identity and citizenship verification.
- Have a pre-disaster primary residence located in a geographic area that is designated for TSA.
- Be displaced from their pre-disaster primary residence as a result of the disaster.
- Be unable to obtain lodging through another source.
For those eligible, FEMA will authorize and fund TSA through direct payments to participating hotels/motels. The list of approved hotels is available at DisasterAssistance.gov or call the FEMA Helpline 1-800-621-3362 (voice, 711/VRS-Video Relay Service) (TTY: 1-800-462-7585).